Asistente Virtual Bilingüe (Inglés) – 100% Remoto para empresa de EE. UU.

Sobre el rol

Asistente Virtual Bilingüe 100% remoto para empresa de EE. UU. Se requiere inglés avanzado; el proceso y el trabajo son en inglés. We're a small US-based DOT compliance company hiring a full-time remote virtual assistant who lives in the Dominican Republic. Call center/BPO experience and strong English required. Direct hire, no agency, no fees. Apply by email to admin@verticalidentity.com, subject: DR VA – [Your Full Name].

Responsabilidades

• Answer and make phone calls with our US customers, and handle them professionally from start to finish
• Reply to emails and follow up with customers on time
• Keep accurate records and do data entry in our systems
• Help with scheduling and other day-to-day admin work
• Learn our processes and grow with the team
• Maintain professional communication and accurate customer records

Imprescindibles

• Excellent English, spoken and written; comfortable and confident on the phone with US customers
• US customer service experience, ideally from a call center or BPO
• Strong communication skills and a friendly, professional attitude
• Attention to detail and willingness to learn
• High-speed internet, backup power, quiet workspace, computer and headset

Beneficios

• 100% remote; full-time Monday–Friday on Arizona time
• US$6–7 per hour, full-time, paid in USD
• Business hours: 6:00 AM–5:00 PM Arizona time (9:00 AM–8:00 PM in DR); typical shift 8:00 AM–5:00 PM Arizona time (11:00 AM–8:00 PM DR time).
• Neither Arizona nor the DR changes clocks; the DR is always 3 hours ahead of Arizona.
• How to apply: email admin@verticalidentity.com with subject DR VA – [Your Full Name].
• Include a resume, 60-second English audio, speed-test screenshot, and state backup power and Arizona schedule.